| Spa Tracker

COVID-19 has caused serious disruptions to freight coming into NZ. Across the country the shipping ports and delivery providers are experiencing huge delays and congestion. Your order maybe affected.

To give you transparency during these unprecedented times we have developed this spa pool tracker website.

Please use the tracker below to check the scheduled arrival date of your spa pool.

 

Track Your Order

Please enter the telephone number that is associated with your order. It must be your full telephone number, excluding the country code, and should not have any spaces. For example: 0210123456

Frequently Asked Questions

Why has the scheduled arrival date of my order changed?
COVID-19 has caused a huge amount of disruption to the supply chain of imported goods into NZ. Across the country the shipping ports and delivery providers are experiencing unprecedented delays. Unfortunately spa pools are not exempt.

Our team of delivery experts are working very hard to mitigate these delays and get your spa to you as quickly as possible. However, with Christmas just around the corner congestion at the ports and delays are expected to increase.

Once my spa has arrived in NZ, what is the fastest way for me to get my spa?
The fastest way to get your spa pool delivered to you is by CURBSIDE or DEPOT delivery. With Christmas just around the corner MANPOWER and HIAB delivery options are very limited. If you would like your spa pool delivered before Christmas we strongly recommend our DEPOT or CURBSIDE delivery options - particularly if your scheduled arrival date is in December.

If you would like to change your delivery option please get in touch with our dispatch team. 0800 99 33 88, extension 3.


What is the scheduled arrival date?
The scheduled arrival date is the date your spa pool is expected to arrive in our warehouse. Depending on delivery method, we may need up to 5 working days from this date to get your spa delivered.

Please note: If your arrival date is too close to Christmas, you may miss out on getting your spa pool before Christmas.


Why am I getting a red error message?
There are a couple of reasons you could be getting an error message:

1. The phone number you're using is different to the one that you used when ordering your spa. Please check your order confirmation to ensure you're using the right telephone number. Also, please ensure you are entering your full telephone number, excluding the country code. It should not contain any spaces. For example: 0210123456

2. Your spa pool has left our warehouse and is already on it's way to you! If this is the case you will have received an update from us.

If you have any questions please call us on 0800 99 33 88, extension 3.

Can I please talk to a real person?
Sure, no problem. You can call our dispatch team on 0800 99 33 88, extension 3. They’re there Monday to Friday from 9am-5pm.
Alternatively, you can email them anytime: dispatch@alpinespas.co.nz.